JAL Begins Sign Language Interpretation Service via Internet

December 12, 2018

Tokyo--Japan Airlines <9201> started Tuesday an online sign language interpretation service for deaf customers.

JAL, which has already been responding to inquiries and requests from deaf customers with email, fax and writing, said some 1,200 such customers are expected to use the new service each year.

The sign language interpretation service allows users to communicate with JAL's customer service representatives at its call center via interpreters, who convey the users' inquiries and requests to the representatives and the representatives' replies to the users on the carrier's website with the video calling feature.

All Nippon Airways, the core unit of ANA Holdings Inc. <9202>, has been providing a sign language interpretation service using dedicated tablet devices at airport counters. Jiji Press