LTFRB orders Grab to lower surge rates after complaints on high fares

April 11, 2018

The Land Transportation Franchising and Regulatory Board (LTFRB) Wednesday  ordered  Grab Philippines to lower its cap on surge rates from 2x to 1.5x.

LTFRB board member Aileen Lizada announced the order which modified their directive on Dec. 27, 2016.

“This is to ensure that the fares will be at a rate that is conducive and acceptable to the existing number of TNVS (transport network vehicle services) that are transferring to Grab,” Lizada said during a board hearing in Quezon City.

The LTFRB capped surge prices after widespread complaints that Grab and transport network company, Uber, were charging high fares.

Lizada earlier said four TNCs ( transport network companies) have expressed interest to enter the market for ride-sharing services and have pending applications for accreditation with the LTFRB. .

Grab public affairs head Leo Emmanuel Gonzales said: “We respect the board's decision to further lower the surge cap and we understand their justification for it." DMS