PNP, PLDT launches Helpline 16677

May 27, 2020

The Philippine National Police in partnership with Philippine Long-Distance Telephone (PLDT) Co. on Wednesday launched PNP Helpline “16677”, a hotline for public assistance and response in support of police operations.

PNP Chief   General Archie Francisco Gamboa said the project aims to ensure quick response of the PNP to the public’s urgent issues and concerns of the community relative to the implementation of Enhanced Community Quarantine and General Community Quarantine or the “new normal”.

“We want a quick response system that will immediately address and respond to the public’s concerns in the midst of the COVID-19 pandemic,” Gamboa said.

“The timely release of information and assistance is urgently needed by our people and the PNP’s helpline will provide just that,” he added.

The PNP Directorate for Operations – PNP Command Center (DO-PCC) will be the communication hub for ECQ and GCQ concerns aside from its daily monitoring system relative to police operations and updates on law enforcement.

“Within the month, the DO-PCC was able complete all technical and administrative requirements for this new communication system, from coordination with PLDT, system configuration, setup and testing of the 16677 platform,” Gamboa said.

Gamboa said, PLDT, one of the country’s top communications service providers, donated 52 units of mobile phones with load, 30 units of pocket Wi-Fi, 100pcs P300  worth of prepaid cards, Enterprise SMS Messaging Suite, and PNP Helpline 16677.

He assured the PNP Helpline 16677 will provide a 24/7 hotline service which is connected to a trained team that will respond to the issues and concerns from the public.  Ella Dionisio/DMS