All Daiwa branches to have adviser for elderly

January 2, 2018

Tokyo- Daiwa Securities Group Inc. plans to staff all branch offices in Japan with advisers who will deal exclusively with customers aged 75 or older, the company's president, Seiji Nakata has said.

Setting its sights on expected growth of the inheritance business, Daiwa will gradually increase the number of branches with such personnel from April 2018, Nakata said in a recent interview.

For the posts, the company will assign experienced employees in their 50s, including former branch managers, according to Nakata.

Daiwa started assigning advisers for elderly customers to some branches in October 2017 on a trial basis. The company decided to expand the initiative across the nation following favorable customer reactions.

"We'll provide consulting opportunities to be joined by next-generation customers as well, in order to offer a comprehensive service involving products and inheritance support," Nakata said.

In the inheritance business, Daiwa has an agency contract with a trust bank regarding testament and asset succession services.

"We don't think the business partnership is enough. We need to consider a stronger commitment," Nakata said.

He said acquiring a trust business will be up for discussion.

On work style reform, the president said, "We'll make further efforts to create an environment that allow employees to balance work and nursing care for family members."

In 2017, Daiwa extended the total period of nursing care leave from one year to three years and started a work-from-home system. Jiji Press