Manila Water looking into adjusting bill for East Zone customers

March 19, 2019

Manila Water said on Tuesday they are looking into possible bill adjustments due to service interruption and water shortage issues which affected their customers in the east zone areas in Metro Manila. 

During a Senate hearing, Senator Risa Hontiveros asked MWSS about the possibility of a rebate.

"What I’ve instructed with my team is to explore ways to provide some relief to those affected and the easiest is an adjustment on the water bill," Manila Water president and chief executive officer Ferdinand dela Cruz said. 

"We are looking into that considering what has happened," Dela Cruz added. 

  Metropolitan Waterworks and Sewerage System (MWSS) chief regulator said they are expecting lower rates before the fifth rate rebasing for the 5-year period.   Cristina Eloisa Baclig/DMS